Privacy Policy

1. Who we are

Cinder ("we," "us," "our") is an AI-native app development studio operating at sparkcinder.com. This policy explains what data we collect through our website and services, why we collect it, and the choices you have.

2. Information we collect

• Contact details you submit through intake forms, checkout, or email (name, email, company, project details).
• Account data if you sign in (email, authentication identifiers).
• Payment data handled by our payment processor — we never store full card numbers.
• Usage data like pages viewed, referrer, device, and IP address, collected via cookies and analytics.

3. How we use it

• To respond to inquiries and deliver the services you request.
• To process payments and send transactional emails (receipts, project updates).
• To improve the site, our product offerings, and our marketing.
• To meet legal and tax obligations.

4. Sharing

We share data only with vendors that help us run the business — hosting, database, email, payment, and analytics providers — all bound by their own privacy commitments. We do not sell your personal data.

5. Retention

We keep contact and project data for as long as needed to serve you and to meet legal requirements (typically up to 7 years for financial records). You can request deletion at any time.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to certain processing. Email us at hello@sparkcinder.com and we'll respond within 30 days.

7. Cookies

We use essential cookies to run the site and optional analytics cookies to understand usage. See our Cookie Policy for details.

8. Security

We use industry-standard encryption in transit and at rest, and limit access to the small team that needs it. No system is perfectly secure — if we ever have a breach that affects you, we will notify you promptly.

9. Children

Our services are not directed to children under 16, and we do not knowingly collect their data.

10. Changes

We may update this policy. Material changes will be posted here with a new "last updated" date.

11. Contact

Questions? Email hello@sparkcinder.com.